Krasnoyarsk, Russian Federation
Krasnoyarsk, Krasnoyarsk, Russian Federation
UDC 642
UDC 658.53
UDC 658.5.012.1
The theoretical and methodological foundations of the formation and development of the category «business process efficiency» in the context of the evolution of economics and modern management concepts are presented. The relevance of the research is due to increased competition, digitalization of economic activity and the increasing role of the process approach in ensuring the sustainable development of organizations, including catering enterprises. Scientific approaches to determining the essence of the effectiveness of business processes are generalized and systematized, as well as key directions of their evolution are identified. As part of the study, an analysis of domestic and foreign scientific sources was carried out, which made it possible to identify the main stages of the formation of the concept of «business process efficiency» and determine its place in the modern management system. Based on the generalization of scientific approaches, the author identifies and systematizes the main concepts of evaluating the effectiveness of business processes. It is shown that in the context of digital transformation and the increasing complexity of the business environment, traditional approaches need to be supplemented with tools focused on flexibility, integration and strategic orientation of organizations. Special emphasis is placed on the specifics of applying these approaches in the field of public catering, characterized by high demand dynamics and the need for operational process management. The author's classification of approaches to defining the concept of business process efficiency is formulated.
economic efficiency, business process, process approach, business process efficiency, theoretical concepts of efficiency, economic categories
1. Zhironkin, S., Voloshin, A., Zhironkina, O. [et al.] (2020). The Principles of Sustainable Development as a Form of Structural Transformation. E3S Web of Conferences : 5, Kemerovo, 04011. DOI:https://doi.org/10.1051/e3sconf/202017404011.
2. Suslova, J. J., Petruchenya, I. V., Belonogova, E. V. (2023). Enterprise Economics: Organizational and Practical Aspects. Krasnoyarsk: Siberian Federal University, 208.
3. Voloshin, A. V., Suslova, J. J., Batrayeva, E. A. [et al.] (2018). Current state, tendencies and peculiarities of development in higher education: The case of Russia. European Research Studies Journal, Vol. 21, No. 4, 502–511. DOI:https://doi.org/10.35808/ersj/1138.
4. Veremeenko, O. S., Suslova, J. J., Voloshin, A. V. (2020). The essence of the market for food retail services and the interaction of its participants. Economics and business, 4(117), 695–700. DOI:https://doi.org/10.34925/EIP.2020.117.4.151.
5. Harrington, J., Esseling, C. S., Nimwegen, H. V. (2002). Optimization of Business Processes: Documentation, Analysis, Management, Optimization. St. Petersburg: Azbuka, BMicro, 328.
6. Kozerod, L. A. (2009). Methodology for evaluating the economic efficiency of enterprise business processes. Bulletin of Novosibirsk State University. Series: Social and Economic Sciences, Vol. 9, No. 1, 83–90.
7. Dubinina, N. A. (2016). Indicators for assessing enterprise business processes. Bulletin of PSU. Series: Economics, 2(19), 179–191.
8. Borisyuk, N. K., Soldatova, L. A., Masyukova, T. G. (2017). Economic efficiency of an enterprise: concept, assessment methods, and improvement features. Intellect. Innovations. Investments, 8, 14–19.
9. Agafonova, G. V., Kozlovskaya, A. I. (2020). Business process management strategy as the basis of a company’s successful development. Financial Markets and Banks, 3, 140–143.
10. Babayan, M. A. (2024). Process mining as a tool for improving the efficiency of organizational business processes. Sixteenth Annual Scientific Conference. Social and Humanitarian Sciences, 2, 234–243. DOI:https://doi.org/10.24412/cl-37222-2023-2-234-243.
11. Zabrodin, I. P., Pavlov, D. V. (2011). Substantiation of indicators for assessing the efficiency of business processes of commercial organizations. Economic Analysis: Theory and Practice, 38, 50–58.
12. Kunin, V. A. (2011). Formation of a system of indicators for evaluating entrepreneurial efficiency. Scientific Notes of Saint Petersburg University of Management and Economics, 1, 48–57.
13. Savchik, E. N., Manakova, I. A. (2014). Assessment of the quality of business processes in an organization. Science and Business: Ways of Development, 12(42), 103–106.
14. Larchenko, Yu. G., Yaskova, K. G. (2019). Analysis of business process indicators. Scientific Notes of Komsomolsk-on-Amur State Technical University, Vol. 2, No. 4(40), 104–107.
15. Turgaeva, A. A. (2024). Risk management of business process efficiency in organizations. Problems of Economics and Legal Practice, 2, 292–296.
16. Bakharev, D. K. (2024). Operational efficiency: genesis of the concept and essential characteristics. Scientific Notes of V. I. Vernadsky Crimean Federal University. Economics and Management, 3, 3–12.
17. Gromov, A. I., Fleishman, A., Shmidt, V. (2025). Business Process Management: Modern Methods. Moscow: Yurait, 367.
18. Smirnov, D. R., Lyandau, Yu. V. (2025). Development of supporting processes in an organization. Bulletin of Udmurt University. Series: Economics and Law, 3, 409–414.
19. Valeeva, Yu. S. (2013). Analysis and evaluation of the efficiency of business processes of a trading enterprise. ETAP, 3, 146–156.
20. Dozhdikov, K. V. (2014). Comprehensive analysis of business process reengineering efficiency. Actual Problems of the Humanities and Natural Sciences, 9, 46–49.
21. Polovaya, V. Yu., Rogovich, S. V. (2019). Risk management of business processes in the quality management system of an organization. Physics. Technologies. Innovations: Proceedings of the VI International Youth Scientific Conference dedicated to the 70th Anniversary of the Institute of Physics and Technology of UrFU. Yekaterinburg: Ural Federal University, 270–278.
22. Shaidullina, I. I., Khaziakhmetova, G. A. (2021). Indicators for assessing the efficiency of organizational business processes. New Impulses of Development: Issues of Scientific Research, 140–143.
23. Kazantsev, E. S. (2023). Business process management at industrial enterprises. Bulletin of Science, 6(63), 39–44.
24. Fokina, N. A. (2023). Digitalization as a way to improve business processes. Scientific Bulletin: Finance, Banking, Investments, 3 (64), 110–120.
25. Kurochkina, A. A., Anisimov, D. A., Aksanov, N. V. (2024). Development of a diagnostic system for identifying problem areas in business process management. Economics and Management, Vol. 30, No. 6, 720–727. DOI:https://doi.org/10.35854/1998-1627-2024-6-720-727.
26. Bezrukikh, Yu. A., Vitryak, S. O. (2023). Development of a system of indicators for evaluating enterprise business process efficiency. Management Accounting, 2, 29–37.
27. Poplaukhina, T. D., Bagaev, I. V. (2023). Operational efficiency of production activities. Competitiveness in the Global World: Economics, Science, Technology, 2, 168–170.
28. Shevtsov, V. V., Chernyshenko, V. V. (2023). Reengineering of organizational structures in agroholdings. Agrotechnologies of the XXI Century: Development Strategy, Technologies and Innovations: Proceedings of the All-Russian Scientific and Practical Conference. Perm: Ot i Do, 348–350.
29. Bindichenko, T. E. (2023). Optimization of business processes as an element of improving project efficiency in the financial environment. Bulletin of Science and Education, 11(142-2), 33–37.
30. Kirilov, K. O. (2023). Problems and directions for improving digitalization of industrial production. Proceedings of Saratov University. New Series. Series: Economics. Management. Law, 3, 293–298.
31. Chizhikov, D. D. (2024). Evaluation of efficiency of business and production processes. Bulletin of PNRPU. Social and Economic Sciences, 3, 312–323.
32. Belousova, V. D. (2024). Impact of modern human resource management approaches on business process efficiency in the context of globalization. Professional Bulletin: Economics and Management, 2, 20–24.
33. Kulikova, N. O. (2025). Impact of risk management on business process efficiency. Bulletin of Science, 2(83), 134–143.
34. Shumakova, E. V., Pavlenko, I. G. (2025). Optimization of business processes in the hotel industry. Natural Sciences and humanities research, 2(58), 532–537.
35. Dolganova, O. I., Vinogradova, E. V., Lobanova, A. M. (2026). Modeling of business processes. Moscow : Yurayt Publishing House, 245.
36. Balashova, E. S. (2014). Indicators for assessing organizational efficiency of business processes. π-Economy, 2(192), 185–190.
37. Valko, D. V., Sergeicheva, I. A. (2014). On the methodology for assessing the efficiency of company business processes. Management in Modern Systems, 4, 37–41.
38. Anisimova, T. Yu. (2014). Methodology of energy-economic analysis of enterprise activity within the energy management system. Economic Analysis: Theory and Practice, 2(353), 37–44.
39. Taraskina, Yu. V. (2015). Business process indicators as a basis for evaluating organizational performance. Bulletin of Astrakhan State Technical University. Series: Economics, 4, 15–22.
40. Goryacheva, A. V. (2017). Indicators of business process efficiency. Economics and Business: Theory and Practice, 2, 30–34.
41. Akhramovich, A. A. (2018). Risk management at an enterprise in accordance with the current quality management system. Quality. Innovation. Education, 6(157), 33–37.
42. Alekseeva, P. A., Kraev, V. M. (2021). Modern models for reducing personnel conflict in aerospace enterprises. Moscow Economic Journal, 1, 244–252. DOI:https://doi.org/10.24412/2413-046X-2021-10004.
43. Markina, D. O. (2022). Efficiency of business process management in rapeseed production: current state and development foresight. Proceedings of the VIII International Student Scientific Conference “State and Prospects of Socio-Economic Development of the Region”. Bryansk: Bryansk State Agrarian University, 258–264.
44. Voskresenskaya, O. V. (2023). Indicators of business process efficiency and their evaluation. E-Scio, 4(79), 460–470.
45. Semenova, A. A., Neveykin, E. G. (2023). Development of business process automation. Innovations and Investments, 4, 148–151.
46. Mironchuk, V. A., Turliy, S. I., Kosnikov, M. S. (2023). Assessment of productivity and efficiency of business processes. Scientific Journal of Kuban State Agrarian University, 191, 190–200.
47. Narysheva, A. V., Pekisheva, D. D., Sidorova, E. D. [et al.] (2023). Improving operational efficiency of Russian companies. Financial Markets and Banks, 10, 117–120.
48. Klassovskaya, M. I., Botnaryuk, M. V. (2023). Evaluation of digitalization efficiency of business processes in transport and logistics companies. Soiskatel, 3, 73–77.
49. Murzalina, G. M., Beresnev, E. A., Sergeev, N. N. [et al.] (2023). Optimization of business processes as a key factor in improving enterprise efficiency: analysis of methods and practical cases. Moscow Economic Journal, 6, 465–474. DOI:https://doi.org/10.55186/2413046X_2023_8_6_264.
50. Kozhina, I. V. (2024). Improvement of business processes of strategic planning at enterprises. Economy: Yesterday, Today, Tomorrow, Vol. 14, No. 2-1, 586–596.
51. Natrobina, O. V., Rozhkova, A. N. (2024). Analysis of business process efficiency using simulation modeling. Economics and Business: Theory and Practice, 9-1(115), 131–134.
52. Somko, M. L., Epikhin, A. I. (2024). System of deterministic drivers of efficiency metrics for key business processes. International Research Journal, 9(147), 1–10. DOI:https://doi.org/10.60797/IRJ.2024.147.41.
53. Rzun, I. G., Koroleva, N. V. (2024). Methods for diagnosing business processes: understanding key aspects for improving efficiency. Bulletin of the Academy of Knowledge, 1(60), 289–292.
54. Shibiko, A. V. (2024). Approaches to evaluating the effectiveness of lean production implementation in business process systems. Baikal Research Journal, 3, 1223–1236.
55. Rezvyakova, I. V., Pashkova, A. D. (2025). Modern approaches to business process analysis: theoretical foundations and practical tools. Bulletin of the Academy of Knowledge, 1(66), 880–884.
56. Ignatenko, A. K., Tokmacheva, N. V. (2025). Financial analysis of business processes: methods for efficiency evaluation and cost optimization. Innovative Science, 4-2, 144–149.
57. Karaseva, E. D. (2018). Operational efficiency of an enterprise. Industrial Economics, 1, 23–25.
58. Novichkova, I. A., Udalov, D. E., Podsevalova, E. N. (2024). Evaluation of business process efficiency in tourism enterprises. Economy. Profession. Business, 2, 70–81.
59. Stefankov, D. B. (2024). Methods for optimizing business processes to improve organizational efficiency. Journal of Monetary Economics and Management, 12, 239–243.
60. Kiselis, V. (2024). PIEF methodology for improving business process efficiency and automation in international wholesale trade. Moscow Economic Journal, 1, 554–569.
61. Savinskaya, D. N., Mambetova, A. A., Chechulin, A. A. (2024). Use of information systems in enterprise economics. Bulletin of Science and Education, 2(145-2), 19–24.
62. Savich, A. P. (2024). Integration of digital innovations into business process structures. Professional Bulletin: Economics and Management, 3, 12–16.
63. Popov, V. P. (2025). Internal audit as a tool for improving business process efficiency. Natural Sciences and humanities research, 2(58), 380–385.
64. Chalyi, A. D. (2025). Impact of digital transformation on business process productivity. Asia-Pacific Region: Economics, Politics, Law, 2, 63–78.
65. Kuprevich, T. S. (2018). Digital platforms in the global economy: current trends and development directions. Economic Bulletin of the University, 37-1, 311–318.
66. Popova, I. V. (2024). Modernization of human resource management systems in high-tech defense industry enterprises under digitalization: PhD Thesis in Economics (5.2.6). Voronezh, 248.
67. Suslova, Yu. Yu., Voloshin, A. V. (2017). The production potential of the agroindustrial complex of the Siberian Federal District – the basis for the development of the food market of the region. Journal of Siberian Federal University. Humanities and Social Sciences, Vol. 10, No. 11, 1789–1797.
68. Suslova, J. J. (2001). Consumer Goods Market Analysis. Krasnoyarsk: Krasnoyarsk State Institute of Trade and Economics, 108.
69. Suslova, J. J. (2008). Quality of life of the population as a comprehensive indicator for assessing urban market infrastructure. Problems of Modern Economics, 4(28), 415–419.
