Krasnoyarsk, Russian Federation
UDC 338.48
The article describes the development of inclusive tourism as an important element of the tourism and hospitality industry. The analysis of the basic concepts of the research topic is carried out: inclusive tourism, inclusive environment, people with special needs, low mobility groups of population. The article considers the connection with the implementation of state policy in the field of tourism development and in the areas of accessibility for different categories of citizens, including those with special needs. The statistical analysis reveals a number of factors that directly affect the quality of tourist services provided to people with special needs: the dynamics of change in the number of people with special needs in the Russian Federation, the number of important infrastructure buildings that meet accessibility requirements for people with special needs, the number of transport staff trained in interaction with and in provision of services to people with special needs. There are some main topics in this article like the socio-economic aspects that emphasize the impact of affordable travel services on the quality of life of people with special needs. The advantages and barriers to implementing the concept of inclusive tourism are highlighted. The results of the research were summarized and a general conclusion was formed based on the analysis of the collected data. There have been identified ways to improve the quality of services and to increase the level of service aimed at meeting the needs of all categories of tourists. The research uses methods of analysis, statistical data collection and information comparison. The main sources of information were reports from government agencies, analytical companies, statistics on the tourism and service market, and social research based on the special needs of people with disabilities.
inclusive tourism, hospitality, accessible environment, people with special needs
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