Krasnoyarsk, Krasnoyarsk, Russian Federation
Krasnoyarsk, Russian Federation
UDK 379.832 Пребывание в гостиницах, мотелях или ботелях, морских (плавучих) гостиницах
The reception and accommodation service is a division of the hotel that receives and registers arriving guests, their accommodation in rooms. The purpose of the work was to study the features of the work of the reception and accommodation service in the hotel "Aurora" and develop recommendations for improvement. For the first time, the article presents a detailed analysis of the work of the reception and accommodation service of the Avrora Hotel, gives specific recommendations on how to improve the work of the hotel.
hotel, hospitality, guest, hotel service
1. Egorshin, A. P. (2015). Motivation and stimulation of labor activity. Moscow : INFRA -M, 377 (in Russian).
2. Senin, V. S. (2017). Hotel business: classification of hotels and other accommodation facilities. Moscow : Finance and statistics, 139 (in Russian).
3. Teplyuk, N. Yu. (2022). Space optimization and hotel accessibility requirements for people with limited mobility. Trade, service, food industry, Vol. 2, No. 1, 43-53 (in Russian).
4. Asanova, I. M., Zhukov, A . A. (2016). Activity of the service of acceptance and distribution. Moscow: Academia, 288 (in Russian).
5. Hotel Aurora [Electronic source]. URL: https://aurora-parkhotel.ru/ (in Russian).
6. Baylik, S. I. (2016). Hotel economy: organization, management, service. Kiev : Dakor, 284 (in Russian).
7. Baumgarten, L. V. (2016). Marketing of a hotel enterprise. Moscow : Vuzovsky textbook, SIC INFRA -M, 216 (in Russian).
8. Brashnov, D. G. (2016). Hotel service and tourism. Moscow: Alfa -M: INFRA -M, 224 (in Russian).
9. Vakulenko, R. Ya., Kochkurova, E. A. (2018). Management of a hotel enterprise. Moscow : Logos, 319 (in Russian).
10. Volkov, Yu. F. (2015). Technology of hotel service. Rostov-on-Don : Phoenix, 384 (in Russian).
11. Garanina, E. N. (2015). Client-oriented concept of hotel competitiveness. Vestnik MRAT, 8, 771-781 (in Russian).
12. Gridin, A . D. (2019). Safety and labor protection in the field of hotel services. Moscow : Academy, 224 (in Russian).
13. Egorov, V. N. (2018). Marketing. Hospitality. Tourism. Moscow : UNITI-DA NA , 1071 (in Russian).
14. Ekhina , M. A . (2016). Reservation of hotel services. Moscow : Academia, 240 (in Russian).
15. Ivanov, V. V., Volov, A . B. (2017). Hotel management. Moscow : INFRA -M, 383 (in Russian).
16. Korneev, N. V., Korneeva, Yu. V. (2015). Technologies of hotel activity. Moscow : Akademiya, 284 (in Russian).
17. Kuskov, A . S. (2015). Hotel business. Moscow : Da shkov & K°, 348 (in Russian).
18. Lyapina, I. Yu. (2017). Organization and technology of hotel services. Moscow : Academy, 208 (in Russian).
19. Pavlova , N. V. (2015). Hotel administrator. Moscow: Mir, 111 (in Russian).
20. Panina , Z. I. (2019). Organization and planning of activities of the enterprise of the service sector . Moscow : Dashkov & K°, 406 (in Russian).
21. Sorokin , A . B. (2016). Organization of service in hotels and tourist complexes . Moscow: Alfa -M; INFRA -M, 304 (in Russian).
22. Timokhina , T. L. (2016). Technologies of hotel activity. Theory and practice. Moscow : Yurait, 336 (in Russian).
23. Timokhina , T. L. (2018). Hotel industry. Moscow: Yurayt, 416 (in Russian).
24. Tretyakova , T. N. (2015). Service activity of hotels. Moscow: Academy, 304 (in Russian).
25. Trofimova, O. V. (2018). Fundamentals of business communication and hospitality . Moscow : Flinta, 725 (in Russian).
26. Trukha novich, L. V., Shchur, D. L. (2018). Personnel of the sphere of hotel service: official and production instructions. Moscow : Finpress, 157 (in Russian).
